Cuci12 Privacy Policy — Protecting Malaysian Users’ Information
This page explains how cuci12 collects, uses, stores, and protects your personal information. Please read carefully to understand your rights and responsibilities as a user of our platform.
Information We Collect
When you register or use the cuci12 platform, we collect several types of information to ensure smooth and secure service. The information collected includes:
- Account Information: Full name, email address, phone number, date of birth, and encrypted password collected during registration.
- Device and Browser Information: Device type, operating system, browser version, IP address, and general location data for security and fraud detection purposes.
- Local payment information (MYR): We record deposit and withdrawal transactions in Malaysian Ringgit (MYR), including payment methods like TNG eWallet, Maybank2u, and other local banks. Full card or bank account details are securely handled by licensed payment processors and are never stored directly by cuci12.
- Usage Data: pages visited, session duration, games played, betting history, and in-platform interactions for service improvement purposes.
- Cookies: Small files stored on your device to maintain login sessions, language preferences, and provide a more personalized experience.
We only collect information necessary for the purposes stated in this policy. You are not required to provide optional information, though doing so may affect the quality of your experience.
Purpose of Use of Information
Account information is used to verify your identity at login, process deposits and withdrawals, and send notifications related to your account and transactions via email or SMS.
Device and browser data is used to detect unauthorized login attempts, prevent fraud, and ensure only legitimate account owners can access their accounts. We analyze usage patterns to identify suspicious activities.
Usage data helps us understand how users interact with the platform, identify areas for improvement, and ensure cuci12 runs smoothly across all devices.
Cookies and Activity Tracking
Cuci12 uses cookies to enhance your experience on our platform. Cookies are small text files stored on your browser when you visit our website. We use three types of cookies:
- Session Cookies: Used to maintain your logged-in status during an active session. These cookies are deleted automatically when you close your browser.
- Functional Cookies: We save your preferences such as language choice and display settings so you don’t have to reconfigure them on every visit.
- Analytical Cookies: We collect anonymous usage data to help us understand platform performance and user navigation patterns. This data is not linked to your personal identity.
You can control or delete cookies through your browser settings. However, disabling certain cookies may affect platform features like automatic login sessions.
Data Storage, Security & Sharing
All user personal information is stored on secure servers with industry-standard encryption. cuci12 uses HTTPS protocols for all communication between your browser and our servers, ensuring data cannot be intercepted by third parties.
Account information is retained while your account is active and for up to six years after account closure to comply with Malaysian legal and financial regulations.
Third-Party Sharing
Cuci12 does not sell or rent your personal information to third parties for marketing purposes. We only share information under the following circumstances:
- With licensed payment processors to securely handle your MYR transactions.
- With Malaysian regulatory authorities or law enforcement when required by law.
- With technical service providers that support platform operations, subject to strict confidentiality agreements.
User Rights Regarding Personal Data
You have the right to request a copy of the personal information we hold about you. Requests can be submitted by email to our support team and will be processed within 14 business days.
If you find that your personal information is inaccurate or out of date, you can request a correction through the account profile section or by contacting customer support. We will update our records within a reasonable timeframe.
You may request deletion of your account and personal data. Deletion requests are subject to compliance review and may take up to 30 days. Data required for legal or financial purposes may be retained for the mandated period.
Policy Updates & How to Contact Us
Cuci12 reserves the right to update this Privacy Policy from time to time to reflect changes in platform practices, applicable laws, or regulatory requirements. When significant changes occur, we will notify users by registered email or platform notice.
We encourage you to review this page periodically. Continued use of the platform after any policy changes are published will be considered acceptance of the updated terms.
Contact cuci12 Privacy Team
If you have any questions, concerns, or requests related to privacy and data protection, please contact us at:
Support email: [email protected]
We aim to respond to all inquiries within 3 business days.